logo  ELT Concourse teacher training
Concourse 2

Backchannelling

channelling

This is variously spelled as back-channelling or back channelling.  We will stick with the one-word compound.

Backchannelling should not be confused with turn taking, although there are connections as we shall see.  Turn taking is to do with what happens at the interface between moves in an interaction, backchannelling is to do with what happens during longer moves.
There is a link at the end to the guide to turn taking or you can click here to go there now.

Backchannelling can be defined as listener responses to what is being said rather than the listener attempting to interrupt or take a turn.  In this sense, it is part of what is essentially one-way communication.  It can be verbal, paralinguistic or signalled by silence and eye contact.  When backchannelling is verbal, it is normally phatic, i.e., requires no response and communicates little but ongoing interest.

Backchannelling is also not simply a response to an utterance as in, for example:
    I've passed my driving test.
    That's great!

That is just an initiation and a conventional response.
Backchannelling differs in being the on-going reaction of the listener during a speaker's longer turn.

In almost all cultures, it is important that both the speaker and the listener are taking an active part in an interaction.  Listeners, in other words, need to be active.


talking

Types of backchannelling

Non-verbal
Backchannelling does not need to be spoken, it can be achieved by smiles, eye contact, gesture and a number of other paralinguistic features.
Eye contact is, in particular variable across cultures and what is perceived by a person from one culture as a token of interest in what is being said may be deemed slightly aggressive in another culture.  Anglophone cultures fall into the first category.  On the other hand, in East Asian, South American and some African cultures, extended eye contact can be interpreted as a challenge or hostile act.
Cultures with large power distances also tend to be those in which extended eye contact with one's superiors is often culturally inappropriate.
In most cultures, head nodding is a sign of agreement while eyebrow raising is one of surprise or disbelief.
Verbal
Most verbal backchannelling is phatic, insofar as it communicates little but the listener's intention to maintain a comfortable rapport with the speaker.
It takes various forms, for example:
  • Noises and interjections such as
        Mm Mm
        Uh Huh
        Ah
        Wow!
        Cor!
        Oh!
        Urgh!
        Mmmm

    etc.
    signal the listeners reaction to (and by implication comprehension of) what the speaker has said.
  • Single-word comments such as
        My!
        Goodness!
        Awful!
        Interesting
        Yes

    etc. do carry a bit more meaning but are still phatic insofar as they perform no communicative function in terms of the transmission of information.
  • Short phrases or clauses such as
        And so?
        What then?
        How awful for you
        How nice for you
        That's good
        Do go on
        Tell me more

    etc. carry some information and are often routinised and produced as single language chunks (which is how they can be taught, of course).

talking

Functions of backchannelling

There is as yet no complete or generally agreed description of the functions of backchannelling but the following is based on some intuitively sensible functions that backchannelling signals realise.  All these functions can be achieved verbally and non-verbally.

  1. Continuers: Please go on
    go on
    Making prolonged eye contact while remaining silent is, in some cultures, an encouragement to continue talking.  In others, as we saw, it is not and may be seen as aggressive.
    Other ways of realising the function are with, for example:
        Mm Mm
        Uh Huh
        Yeah Yeah

    etc.
    It has been noted that most continuers are multisyllabic (rather than the monosyllabic fillers which have no discourse function).  For example, saying
        Uh
    in the middle of a turn functions as a filler, therefore but saying
        Uh huh
    during someone else's turn is a backchannel device.
    Continuers are almost always spoken with a fall-rising tone or a simple rising tone.  Uttering, for example,
        Yeah, yeah
    with a falling tone would be construed as showing a lack of interest or impatience.
    The conventional pitch movement to teach is, therefore:
    fall-rise or rise
  2. Comprehension signals: Yes, I see
    understand
    These sorts of backchannelling devices are almost always verbal because there is no universal gesture or facial expression which send the message that the listener understands what has been said.  They include:
        Uh Huh
        I see
        OK
        Right
        Mm

    The difference is that these can be uttered with a flat or slightly falling tone as they do not signal encouragement, just that the listener has understood so far.  For example, when being given directions, the listener may insert any one of these kinds of signals after each stage of the directions to signal that what has been said so far has been noted and the speaker may go on rather than recapitulating.
    The pitch shows no movement (or a slight fall) and is, therefore:
    flat or fall
  3. Agreement signals: That's dead right
    agree
    These devices may be non-verbal and include vigorous nodding and smiling alongside hand gestures such as thumbs-up sign, displaying both empty hands to imply I don't know either and so on.  They can also be verbal and include, for example:
        Yes, yes
        Right!
        I agree
        Spot on
        True.  True

        Too true
    etc.
    Again, like continuers, they need usually to be uttered with a rising or fall-rising tone or miscomprehension will arise.  Spoken with a falling or even a flat tone, for example,
        Yes, yes
    can indicate impatience and frustration.
    The pitch movement is, therefore:
    fall-rise or rise
  4. Empathy signals: How awful for you!
    hand holding
    These can be positive responses or those showing sympathy.  They also vary in strength with some expressing quite high levels of emotional response and others being much weaker.  For example, these are positive empathetic comments:
        Great!
        Congratulations!
        Wow
        Yesss!

        Good for you
        Well done

    etc. and these can also include non-verbal signals such as fist pumping or handshaking.
    Sympathy signals can also be made non-verbally with a sad face or downcast mouth shape but verbal signals include:
        Oh, dear
        Oh, I'm sorry
        What a pity

    etc.
    Non-verbally, this form of backchannelling can often be achieved by, e.g., tightly shutting one's eyes to show horror or great sympathy, raising eyebrows to show interest or surprise or slow, repeated head nodding to show empathy.
    Verbally, the two types have different intonation contours so the positive ones will usually be spoken with a rising or fall-rise contour and the sympathetic responses with a falling intonation and, usually, lowering of voice tone.
    The pitch movement is, therefore:
    fall-rise or rise or  fall
  5. Expansion request: Is that so?
    question
    These are not quite the same as interruption asking for more detail or clarification.  They are simply minor prompts to the speaker that he / she should expand a little on what's just been said so they do not constitute turn-grabbing acts.  They include:
        Really?
        Is that so?
        And?

    etc.
    A common form is that the listener repeats the last phrase uttered by the speaker but with a rising or questioning intonation contour such as:
        to the hospital?
    Which signals the listener's wish for a little more information.
    The pitch movement is, therefore, usually, simply:
    rise

talk

The grey area

It bears repeating that backchannelling and turn-taking are not at all the same thing.
There is, however, a slightly grey area between them which concerns what happens when a speaker interprets a back-channelling device as a request for a turn and concedes the floor or when a listener converts or extends a backchannelling signal into a new turn and overrides the speaker.
The first of these can happen in a dialogue such as:
    A: And the road between here and my parents' house has just got worse and worse
    B: I know, I've driven it myself
    A: Have you?  When?
in which speaker A has misinterpreted B's comment to be a request for a turn and so concedes the floor by asking the question.  B's comment may have been intended as an agreement signal only and B may have expected A to continue the turn after it was uttered.

Backchannelling can also be used as a way of sneakily grabbing a turn because what begins as a backchannelling device can, if the speaker allows it, be converted by extending it into a proper turn-taking move.  It can happen like this:
    A: And the road between here and my parents' house has just got worse and worse
    B: Has it?
    A: Yeah.  It's almost undriveable because of the roadworks and so on
    B: I know, I've driven it myself and you are right about it.  I've written to the council twice and got no response so I'm going down to the Town Hall tomorrow to speak to the Chief Engineer and ...
in which speaker A has responded conventionally to speaker B's first backchanneller by giving the required information.  Speaker B has then, however, used an agreement expression but extended it and stolen the turn.  B has been patient and tolerant to allow this to happen.

Imagine it like this:

grey area

In these cases, it may be very difficult to infer the speakers' intentions just by listening to them but it does not help our students if we teach backchannelling and turn-taking skills as if they were the same.  They are not, and they require different approaches.


converse

Teaching backchannelling skills

There are poor ways to do this:

  1. To ignore the area and assume that the skill will be absorbed or transferred from the learners' first languages(s) or that the learners can construct appropriate backchannelling expressions spontaneously while they are also trying to decode what they are hearing.
    An associated issue is that backchannelling is often a culturally determined phenomenon and learners from cultures which consider silent listening a sign of politeness and respect may be reluctant to say anything.  If that happens when they are interacting with people whose cultural rules expect a good deal of backchannelling, the speakers may become disorientated, uncomfortable and confused, often to the point at which they simply stop talking altogether because they are not getting any feedback or encouragement.
  2. To conflate backchannelling and turn-taking skills.  If you do this, learners may confuse any form of backchannelling with a request to take a turn and confuse listeners by conceding the floor unnecessarily.  Alternatively, they may assume that all interruptions are simply backchannelling and refuse to recognise a legitimate request for a turn.
  3. To teach the language without teaching the purposes for which the language is used.  This generally decays into a kind of phrase-book approach in which learners are given dubiously useful sets of language exponents but are not able to use them appropriately because the setting and purposes have not been made clear.
    1. While it is useful to have a set of language chunks at one's disposal, some of the following are not used for backchannelling per se but to introduce a speaker's turn, re-start a turn or interrupt in order to take a turn (although that is rare).
      Using backchannelling devices inappropriately as turn-grabbers may often be considered rude.  Knowing how to use them appropriately, on the other hand, is a real aid to fluency because they are pre-fabricated and do not need to be constructed from scratch.
    2. Sets of exponents might include, for example:
      1. Uh Huh (= please go on)
      2. I see (= I understand so far)
      3. Right (= I agree)
      4. Rotten luck (= I sympathise)
      5. So? (= I am asking for some expansion)
girl

Awareness raising

Many learners (and not a few teachers) are unaware how and to what extent cultures differ in this area.  Before we can begin to teach it, learners need to be convinced that there is something worth learning.
A little cross-cultural awareness-raising is called for.
In mono-cultural settings with all the learners from the same culture, especially if the teacher shares awareness of the culture's norms, this is comparatively straightforward because we only need to tackle the differences between two cultures.
In more diverse settings, the situation is more complex, albeit more interesting as well.
Guessing games are a way of doing this.  For example, a simple questionnaire to discuss in pairs or small groups (putting learners who share cultures into the same groups) can work well.  Like this:

In your culture, what do you do when you are listening to a friend's story? Yes No Sometimes
Keep silent and look them in the eye      
Say things like OK, I see, What happened next?      
Keep silent and look away      
Say, Um, Ah, Hmm etc.      
Nod or shake your head      
Smile or look sad (depending on the speaker's feeling)      
In your culture, what do you do when you are listening to your boss or your teacher giving you instructions?      
Keep silent and look them in the eye      
Say things like OK, I see, And next?      
Keep silent and look down      
Say, Um, Ah, Yes etc.      
Nod or shake your head      
Look interested      
etc.

How you approach this and what the settings are will vary, of course.  One way is to get people to fill in the grid individually and then get them to explain their choices to a friend.  Alternatively, you can discuss the outcomes as a whole class, focusing especially on what prompts a 'sometimes' answer.  For example, it may be expected in an Anglophone culture to use backchannelling expressions very frequently, others may see it as disrespectful especially if there is a power difference as in the second half of the little exercise above.
The next step is to run the same exercise but focus on what is acceptable in an Anglophone environment such as Britain, Australia or the USA.
The answers may well surprise people.

mix

Combining the functions

Backchannelling has, as we saw above a number of distinct functions.  However, they are connected and often used together while listening to someone else's long turn so three or even all of the types can be practised together but only providing the learners know what they are doing and can get the intonation right.
It helps, therefore, to introduce and practise the forms discretely before asking learners to combine them.
Because the skill is by no means easy to master and, unlike turn taking, is essentially not about the reversal of roles between speaker and listener, you can do the speaking and the learners can do the backchannelling.  That way, they only have one thing to think about and pressure is reduced.
A good place to start is with your telling an anecdote or story and getting each learner in turn to focus on what you are saying.  Like this:

  1. First telling of the story:
    Each learner must produce a continuer, such as
        Go on
        Tell me more

    etc.
  2. Second telling:
    Each learner must produce an expression of interest, such as
        I see
        Uh Huh

    etc.
  3. Third telling:
    Each learner must produce an expression of emotional reaction, such as
        Oh dear
        Wow!

    etc.

And so on until all the different types have been mastered and the intonation contours the learners are producing are satisfactory.
The next stage is to give each learner a different type (or two) of backchannelling to achieve so some are expressing interest, some understanding, some sympathy and so on.
You may, in fact, need to have a range of short stories and anecdotes to use so that you can evince content-appropriate responses.

The ambition, of course, has to be for you to step aside and for the learners to take over both the role of speaker and backchanneller.
However, they can only focus on one role at a time, because this is not about turn taking, so the learners need to swap roles frequently to even out the practice opportunities.

phone

Forcing the issue

Verbalised backchannelling is a salient feature of audio-only, telephone conversations.  The lack of the availability of any gesture or facial expressions to signal interest and so on has to be made up for by the continual use of backchannelling expressions.  Staying silent when someone is taking a long turn in a telephone conversation is not an option because even short silences will evince something like:
    Hello?  Are you still there?
etc.
These sorts of interactions are, therefore ideal practice vehicles in this area because they force the use of backchannelling expressions (in all cultures).
Ideally, you can send people out of the room to telephone classmates and take a long turn while the listener deploys as many backchannelling devices as they can.  Then, the listener can call back or take over the turn and the roles are reversed.
If this is not an available option, simply placing learners on back-to-back chairs can simulate the effect.  Topics, naturally, need to be easy and familiar (because we are not focusing on taking the long turn) and might include:

  • giving directions to a place known to one but not the other (which requires extensive use of comprehension and continuer expressions)
  • telling someone about an enjoyable day (which requires use of empathy signals)
  • telling someone about an awful day (which requires use of a different kind of empathy signals)
  • suggesting doing something enjoyable together (which requires the use of agreement signals)
    and so on.
gesture

Paralinguistic features

These need first to be demonstrated.  TV interviews are a good source because the interviewers will often pre-record their responses of showing interest and encouragement to go on, by nodding and appearing interested with direct eye contact which are then spliced into the interview before it is broadcast.  That way, only one camera is required.
Again, focus is important so that the cultural appropriacy of each feature and how it is performed can be learnt.  You need to focus on, e.g.:

  • nodding
  • eye contact
  • smiling
  • looking sad
  • eyebrow raising
  • eye closing
  • hand movements

etc.
Practising these can be fun and getting learners to act out short interactions containing three of them at least can be productive, engaging and raise cultural awareness of the importance of backchannelling gestures.



Related guides
speaking where you will find more on some of aspects of analysing and teaching the skill
context what it is, where it comes from and face-threatening acts
discourse the in-service index to more guides in this general area
turn-taking to see where the differences lie in related areas of analysis
learning style and culture for more on cultural aspects of language use and links to articles about culture
articles the link to the articles index


References:
Cutrone, P, 2010, The Backchannel Norms of Native English Speakers: A Target for Japanese L2 English Learners, Reading: University of Reading Language Studies Working Papers, Vol. 2 pp 28-37
Schegloff, EA, 1981, Discourse as an interactional achievement: Some uses of 'uh huh' and other things that come between sentences, in Georgetown University Round Table on Languages and Linguistics 1981. Edited by Deborah Tannen. Washington, D.C.: Georgetown University Press